Refund Policy

Last updated: November 2026

This Refund Policy explains how refund requests on DigihubMarket are handled. It works alongside, and should be read together with, our Terms of Use (see Section 3.4).

1. Digital Items Are Sold As-Delivered

Because every item on DigihubMarket is a digital product that is delivered instantly and can be downloaded, copied, or used the moment a purchase is completed, all sales are final by default — we do not offer automatic or self-service refunds.

2. When a Refund May Be Considered

We review refund requests individually, case by case. A refund is not guaranteed, but we may approve one at our sole discretion where, for example:

• The item is fundamentally broken and the Vendor is unable or unwilling to fix it within a reasonable time.
• The item is materially different from what was described or shown on its page.
• You were charged more than once for the same order due to a technical error.
• The item was removed from the Marketplace for a policy violation shortly after your purchase.

A refund approved in one case does not set a precedent or entitle you (or anyone else) to a refund in any other case.

3. What We Don't Refund

• Change of mind after downloading the item.
• Lack of technical skill to install or configure the item, where the item itself works as described.
• Compatibility issues with third-party software, plugins, or hosting environments not disclosed as requirements by the Vendor.
• Issues arising from a buyer's own modification of the item's files.

4. How to Request a Refund

Email [email protected] with your order number, the item name, and a clear explanation of the issue (screenshots or steps to reproduce help a lot). We may contact the Vendor for their side before deciding. We aim to respond within a few business days.

5. How an Approved Refund Is Paid

An approved refund is issued to your original payment method where possible, or as DigihubMarket wallet (store credit), at our discretion. If the order already paid out to the Vendor, we may reverse or deduct the corresponding amount from the Vendor's balance.

6. Chargebacks

Please contact us before filing a chargeback or payment dispute with your bank or PayPal — it's faster to resolve directly with us, and an unwarranted chargeback may result in your account being suspended.

7. Changes to This Policy

We may update this Refund Policy from time to time; the current version always applies to new requests, regardless of when the related order was placed.

8. Contact

Questions about a refund? Contact [email protected].